Refund policy

Refund & Return Policy

At TARESA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

- The product is damaged or defective.
- You received the wrong product.
- The product received is significantly different from the product shown or described on our website.

The product should be unused and returned in its original packaging, along with any accessories, tags, or other items supplied with the order.

2. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

- Your order number.
- Clear photographs of the product.
- Clear photographs of the packaging.
- A short video, if required, showing the issue.

This information may be required to verify the issue and process your return or replacement.

3. Change of Mind

Returns are generally not accepted for change of mind, personal preference, or ordering the wrong size/variant, unless otherwise stated on the individual product page.

4. Return Shipping

If the product is defective, damaged during delivery, or incorrectly sent by TARESA, we will arrange or reimburse the applicable return shipping cost.

If a return is accepted for any other reason, the customer may be responsible for the return shipping charges.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable.

Please allow the applicable payment provider or bank's processing time for the refund to appear in your account.

6. Replacements

Where appropriate, TARESA may offer a replacement instead of a refund for defective, damaged, or incorrectly supplied products.

Replacement availability will depend on stock availability.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.

8. Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or refund, except where applicable consumer rights require otherwise.

9. Contact Us

For any return, replacement, or refund request, please contact us through the contact details provided on our website and include your order number and details of the issue.

TARESA reserves the right to verify the condition of returned products before approving a refund or replacement.

Note: This policy does not limit any rights you may have under applicable Indian consumer protection laws.